My order arrived damaged

Take your time and carefully inspect the box for any visible damage to it or the tent. While it’s rare for any tent to arrive with damage, it unfortunately does happen on occasion.

Note: The driver will not assist in inspection and may even make you feel rushed, but don’t allow him/her to affect your careful inspection. 

If you notice surface damage to the tent box (punctures, indentions, etc.). Take photos of those areas and note the details of what you see on the delivery ticket prior to accepting the delivery. Then, take a photo of the signed delivery ticket with the damage noted and email the photos of the damage and signed delivery ticket to our team at [e-mail]. We will review all items noted and work with you to resolve.

If you notice what you think could be extreme damage (box is smashed up, visible tent damage inside the box, etc.). Take photos of the damaged areas and call us immediately and email photos to [e-mail]. We’ll review the situation with you and discuss your options.