I've placed an order but heard nothing

If you've placed your order but you didn't receive a 'New Order Confirmation" e-mail, your order may have not been completed or your order confirmation may be hiding your check your Spam folder.

The New Order Confirmation email will have your order number in the subject line. If you are sure the order went through, but you still don't have this email, please contact us at [e-mail].

If you did get an order confirmation but you are still waiting to hear details on the arrival of your tent, you will want to reach out at [e-mail]. They can give you any updates on the status of your tent once your order is in place. Keep in mind, if your tent is backordered, you may not hear much until your original scheduled delivery date approaches!

Tracking numbers for all orders will be sent out as soon as your tent is picked up by the freight carrier and processed.